Who are we?
A HOSPITALITY CONSULTANCY WITH DIGITAL MARKETING EXPERTISE
E-Marketer Ltd., operating as Hotel Marketer, is a premier hospitality marketing agency. Furthermore, we are exclusively dedicated to transforming digital marketing performance for luxury hotels and resorts worldwide. As a specialized hotel digital marketing agency, we combine deep industry expertise with innovative strategies. Moreover, our approach delivers exceptional results that consistently exceed client expectations. Meanwhile, our hospitality consultancy ensures every campaign is tailored to the unique challenges within the luxury hospitality sector.
Expert Team and Proven Results
In addition, our elite team of accomplished digital marketing consultants brings proven hands-on experience. We excel in elevating hotel marketing campaigns while generating remarkable ROI/ROAS of at least 10:1. As a leading hospitality marketing company, we understand that successful hotel marketing requires specialized knowledge. This includes understanding guest behavior, booking patterns, and the complex hospitality ecosystem.
Comprehensive Service Offerings
Consequently, our hotel marketing agency expertise spans comprehensive services. These include search engine optimization, performance marketing, conversion rate optimization, social media marketing, and revenue management strategies. All services are specifically designed for hotels and resorts.
Leadership and Experience
Hotel Marketer is led by founder Kamaraj (Kam) Retnasami. Kam is a seasoned e-commerce marketing professional with 25 years of global marketing experience. His background includes multinational work at Fortune 500 companies and 15 years of specialized hospitality industry expertise. Furthermore, Kam excels in boosting search engine visibility through advanced SEO and SEM strategies. He also enhances social media presence and achieves exceptional CLV:CAC ratios that drive sustainable profitability.
Proven Track Record at LUX Resorts & Hotels
During his tenure as Vice President of E-Commerce Marketing at LUX Resorts & Hotels (2010-2024), Kam’s strategic initiatives transformed the luxury hotel group’s digital performance. His data-driven approach increased web revenue from USD $1 million annually to an impressive $37 million per year. Subsequently, he maintained consistent 32% annual growth throughout this period. His campaigns achieved an outstanding ROAS of 20:1. In particular, he boosted the Direct Revenue Ratio from 2% to 30-35%, resulting in an exceptional CLV:CAC ratio of 13:1.
Academic Excellence and Professional Credentials
Kam holds B.S. and M.B.A. degrees (specializing in International Marketing) from the United States. In addition, he maintains advanced certifications in Digital Marketing from the University of Toronto and Cornell University. This combination of academic excellence and real-world hospitality marketing success positions our hospitality marketing agency perfectly, making us the ideal partner for luxury hotels seeking transformational digital marketing results.
Our Mission
Ultimately, our mission is to deliver digital marketing excellence for hotels. We transform luxury hospitality properties into industry leaders through innovative, data-driven strategies. Furthermore, we are committed to maximizing direct bookings and reducing OTA dependency. Our goal is achieving exceptional ROI of at least 10:1 for every client.
Through specialized hospitality expertise and cutting-edge digital marketing techniques, we empower hotels and resorts. We help them build stronger guest relationships and increase revenue per available room. Moreover, we assist in establishing lasting market dominance.
Finally, we believe every luxury hotel deserves exceptional digital marketing performance. This performance should drive sustainable growth and create memorable guest experiences across all touchpoints.